Browsing through this site, will enable you to write your SLA’s and have a full understanding about what it takes to be a Service Level Manager [SLM]. With Service Level Manager guides and templates for SLA, OLA and other important Service Level Management documents, you can create your first Service Level Agreements [SLA] today. In fact you can create an entire ITIL process today!
If you are already an experienced Service Level Manager, you will be able to find inspiration and help to lift the maturity of your process, with our guidelines.
To become a successful Service Level Manager, you will need background knowledge about how to get started in the best way, and how to enable you to harvest the “Quick Wins” and earn the respect from your business! This site will help anyone achieve this, by providing a set of guidelines on how to make the implementation work for you!
Recognizing that every organization is unique in its own way, ServiceLevelManager.com will give you a guide to integrate the Service Level Management to your organization to the extent that makes sense and will maximize your invested time into this project.
ServiceLevelManager.com is agnostic to the ITIL versions. The theory behind the practices found on this site, is made up by the best practices of Service Level Management from ITIL version 2 and ITIL version 3. With solid background knowledge and real life experience working with Service Level Management, this site is based on hands-on implementation of Service Level Management, and not only theories.